You can use it to create marketing posts for your products or services.您可以用它为您的产品或服务创作营销贴文。

The system can help generate:系统可以帮助生成：

• Marketing captions营销文案
• Product descriptions产品描述
• Promotional messages推广讯息
• Social media content社交媒体内容
• Marketing visuals营销视觉素材

You can also create content in:您也可以使用以下语言创作内容：

• English英文
• Chinese中文
• Bahasa Melayu马来文

From the main dashboard:在主控台中：

• Select Generate First or tap the + button.点选「生成内容」或点击 + 按钮。
• Select or create a product category.选择或创建产品类别。
• Choose your preferred language.选择您偏好的语言。
• Enter your product information.输入您的产品资讯。
• Select the tone or style you want.选择您想要的语气或风格。
• Generate the preview.生成预览内容。
• Review the AI-generated content.检视 AI 生成的内容。
• Make changes if needed.如有需要可进行修改。
• Choose how you want to add an image.选择您添加图片的方式。
• Confirm the post.确认贴文。

Your completed post will then be saved to your content list.完成后的贴文将会储存到您的内容列表中。

Yes.可以。

After the AI creates the preview, you can review it before confirming.AI 生成预览内容后，您可以在确认前先检视内容。

If you are not happy with the result, choose Back Edit and make changes before continuing.若您对结果不满意，可选择「返回编辑」，修改后再继续。

Yes.可以。

When adding visuals, you can choose Manual Mode and upload your own product images.在添加视觉素材时，您可以选择「手动模式」并上传自己的产品图片。

Each image can be up to 10 MB.每张图片最大可达 10 MB。

Yes.可以。

Choose AI Mode when pairing a visual with your post.在为贴文搭配视觉素材时，选择「AI 模式」。

You can select a visual style and let the system generate an image for your content.您可以选择视觉风格，让系统为您的内容生成图片。

Yes.可以。

Choose Skip Mode if you want to publish the content without adding an image.若您想在不添加图片的情况下发布内容，可选择「跳过模式」。

There are several possible reasons.可能有以下几个原因。

Please check:请检查：

• Your package is active.您的套餐是否处于生效状态。
• You still have post credits available.您是否仍有可用的贴文额度。
• Your business profile is complete.您的商家资料是否已填写完整。
• Your business description does not exceed 350 words.您的商家简介是否未超过 350 字。
• Your package has not expired or been suspended.您的套餐是否尚未过期或被暂停。

If your package has no remaining post quota, you may need to purchase an add-on or another package.若您的套餐已无剩余贴文额度，您可能需要购买附加配套或其他套餐。

Your business information helps CONSI generate more relevant marketing content.您的商家资讯有助于 CONSI 生成更贴合需求的营销内容。

Make sure you have provided:请确保您已提供：

• Business name商家名称
• Business description商家简介
• Industry行业类别

Your business description must be 350 words or fewer.您的商家简介字数须为 350 字以内。

If it is too long, you will need to shorten it before generating content.若字数过多，您需要先缩短简介才能生成内容。

The merchant's QR code allows customers to access the merchant's CONSI content.商家的 QR Code 让消费者可以浏览该商家在 CONSI 上的内容。

Customers can scan the QR code to:消费者可以扫描 QR Code 来：

• View promotional content浏览推广内容
• Choose a social platform选择社交平台
• Share the content分享内容
• Participate in rewards or lucky draws参与奖励或抽奖活动

• Scan the merchant's CONSI QR code.扫描商家的 CONSI QR Code。
• Choose your language.选择您的语言。
• Select the social platform you want to use.选择您想使用的社交平台。
• Review the suggested caption and image.检视建议的文案与图片。
• Tap Share or Publish.点击「分享」或「发布」。
• Complete the sharing process on your social platform.在您的社交平台上完成分享流程。
• Return to the CONSI flow when prompted.系统提示时返回 CONSI 流程。

Depending on the merchant's setup, you may be able to share to:根据商家的设置，您可能可以分享到以下平台：

• FacebookFacebook
• InstagramInstagram
• TikTokTikTok
• Xiaohongshu / RedNote小红书 / RedNote
• Lemon8Lemon8
• YelpYelp
• Google ReviewsGoogle 评论
• WhatsAppWhatsApp
• Other supported platforms其他支援的平台

The sharing experience depends on your device and browser.分享体验会因您的设备与浏览器而有所不同。

For example, some devices can use the phone's native sharing function, while others may copy the caption or prepare the image for you to share manually.例如，部分设备可以使用手机原生的分享功能，其他设备则可能会复制文案或准备好图片，让您手动分享。

This is normal.这是正常现象。

Some phones, browsers, or in-app browsers do not allow websites to directly control another app.部分手机、浏览器或应用内建浏览器不允许网站直接操控其他应用程式。

In these situations, CONSI may:在这种情况下，CONSI 可能会：

• Copy the caption to your clipboard将文案复制到您的剪贴簿
• Prepare the image for download准备好图片供您下载
• Ask you to open the social media app manually提示您手动开启社交媒体应用程式

Simply paste or upload the prepared content into your social media app.只需将准备好的内容贴上或上传到您的社交媒体应用程式即可。

This is intentional.这是刻意的设计。

CONSI automatically removes hashtags when preparing content for Google Reviews.CONSI 在为 Google 评论准备内容时会自动移除标签。

Your review content will still be available without the hashtags.即使没有标签，您的评论内容仍会正常显示。

Yes.可以。

You can use the Share Again option and repeat the sharing process.您可以使用「再次分享」选项，重新进行分享流程。

CONSI needs your confirmation before continuing to the reward process.CONSI 需要您的确认才能继续进行奖励流程。

If your post was successfully shared, select Yes to continue.若您的贴文已成功分享，请选择「是」以继续。

A typical customer journey is:一般的消费者流程如下：

Scan QR → Share Content → Confirm Sharing → WhatsApp Verification → Lucky Draw → Reward扫描 QR Code → 分享内容 → 确认分享 → WhatsApp 验证 → 抽奖 → 获得奖励

Follow the instructions provided after completing the sharing process.完成分享流程后，请依照系统提示操作。

WhatsApp may be used to verify your participation and connect your sharing activity with your reward or Lucky Draw entry.WhatsApp 可能用于验证您的参与身份，并将您的分享行为与奖励或抽奖资格连结。

Open the link and follow the instructions.开启连结并依照指示操作。

Depending on the campaign, you may need to verify your phone number before you can participate.视活动而定，您可能需要先验证手机号码才能参与。

Rewards depend on the merchant or campaign.奖励内容取决于商家或活动设置。

They may include:可能包括：

• Discount vouchers折扣优惠券
• Merchant rewards商家奖励
• Gifts礼品
• Promotional offers推广优惠
• Other Lucky Draw prizes其他抽奖奖品

Your available rewards can be viewed from the customer reward dashboard.您可以在消费者奖励主控台中查看可用的奖励。

Look for your voucher or reward under your available rewards.请在「可用奖励」中查找您的优惠券或奖励。

When you are ready to use your voucher:当您准备好使用优惠券时：

• Open the voucher.开启优惠券。
• Show the voucher QR code or redemption code to the merchant.向商家出示优惠券的 QR Code 或兑换码。
• The merchant verifies the voucher.商家将验证该优惠券。
• Once successfully redeemed, the voucher status changes to Redeemed.成功兑换后，优惠券状态会显示为「已兑换」。

No.不可以。

Expired vouchers can no longer be redeemed.已过期的优惠券将无法再兑换。

Always check the voucher's validity period before visiting the merchant.前往商家消费前，请务必先确认优惠券的有效期限。

Some vouchers may support transfer.部分优惠券可能支援转让。

If transfer is available, follow the transfer instructions shown in your voucher.若该优惠券支援转让，请依照优惠券上显示的转让说明操作。

Spend Rebate allows a merchant to give customers discount points based on their spending.消费回扣让商家可以根据消费者的消费金额给予折扣积分。

Depending on the merchant's configuration, part of the discount points may also be allocated to the partner network.根据商家的设置，部分折扣积分也可能会分配给合作伙伴网络。

The merchant can configure a giveaway percentage from:商家可以设定让利比例，范围为：

5% to 100%5% 至 100%

The available percentages increase in 5% increments.可选比例以 5% 为一个级距递增。

The exact discount points distribution depends on the merchant's selected rebate level.确切的折扣积分分配方式取决于商家所选择的回扣级别。

For example, higher giveaway levels may distribute discount points between:举例来说，较高的让利级别可能会将折扣积分分配给：

• Customer消费者
• First-level referring partner第一层转介合作伙伴
• Second-level partner第二层合作伙伴
• Third-level partner第三层合作伙伴
• ConsiCONSI

The exact distribution is determined by the configured discount points tier.确切的分配比例将由所设定的折扣积分级别决定。

Your package determines the features and usage available to your account.您的套餐将决定您账户可使用的功能与额度。

Depending on your package, this may include:根据您的套餐，可能包括：

• AI content generationAI 内容生成
• Post quotas贴文额度
• Add-ons附加配套
• Subscription features订阅功能
• Enterprise features企业版功能
• Other marketing tools其他营销工具

Check your package status.请检查您的套餐状态。

Your package may be:您的套餐可能处于以下状态：

• Pending payment待付款
• Active已生效
• Expired已过期
• Consumed已用尽
• Suspended已暂停

Only an active package can be used for the relevant features.只有处于「已生效」状态的套餐才能使用相关功能。

When your post quota reaches zero, you will no longer be able to generate additional posts using that quota.当您的贴文额度用尽时，将无法再使用该额度生成新的贴文。

Depending on your account, you may be able to purchase an additional package or post add-on.视您的账户情况而定，您可能可以购买额外的套餐或贴文附加配套。

CONSI supports:CONSI 支援：

SenangPaySenangPay

For supported online payment methods such as FPX and card payments.适用于 FPX 转帐与信用卡付款等线上支付方式。

DOKUDOKU

For card binding and recurring subscription payments.适用于信用卡绑定与订阅式定期扣款。

Bank Transfer银行转帐

For customers who prefer to make an offline payment and upload payment proof for verification.适用于希望以线下方式付款，并上传付款证明以供核实的用户。

SST is the applicable Malaysian Sales and Service Tax.SST 是马来西亚适用的销售与服务税。

For applicable purchases, CONSI calculates 8% SST.针对适用的购买项目，CONSI 会计算 8% 的 SST。

The final amount is calculated from the applicable subtotal.最终金额将根据适用的小计金额计算得出。

In general:一般计算方式如下：

Subtotal = Package Price + Registration Fee + Add-ons小计 = 套餐价格 + 注册费 + 附加配套

SST = 8% of the applicable subtotalSST = 适用小计金额的 8%

Total = Subtotal + SST总额 = 小计 + SST

The exact amount shown at checkout is the amount you need to pay.结帐页面显示的确切金额即为您需支付的款项。

If you have a valid partner discount voucher, you may be able to apply it during checkout.若您持有有效的合作伙伴折扣券，可在结帐时使用。

Eligible discounts range from:适用折扣范围为：

5% to 100%5% 至 100%

The discount is applied to the package price before SST is calculated.折扣将在计算 SST 之前套用于套餐价格。

Possible reasons include:可能的原因包括：

• The voucher has expired.该优惠券已过期。
• The voucher has reached its usage limit.该优惠券已达使用次数上限。
• The voucher code is incorrect.优惠券代码有误。
• The voucher is not valid for your purchase.该优惠券不适用于您目前的购买项目。
• The voucher has already been used.该优惠券已被使用过。

Check the voucher details and try again.请检查优惠券详情后再试一次。

Your card can be securely bound for recurring subscription payments.您的信用卡将被安全绑定，用于定期订阅扣款。

Once the initial payment and card verification are successful, your subscription becomes active.首次付款与信用卡验证成功后，您的订阅即会生效。

Your subscription may temporarily enter a payment-failure or Past Due state.您的订阅可能会暂时进入「扣款失败」或「逾期未缴」状态。

The system may attempt to process the payment again.系统可能会尝试重新处理该笔付款。

If the payment remains unsuccessful after the applicable grace period, the subscription may be cancelled.若在适用的宽限期后付款仍未成功，该订阅可能会被取消。

Yes, where subscription cancellation is available for your package.可以，前提是您的套餐支援取消订阅功能。

After cancellation, your subscription status changes to Cancelled.取消后，您的订阅状态将变更为「已取消」。

Your remaining package entitlement may continue until the applicable package or billing period ends.您剩余的套餐权益可能会持续至该套餐或计费周期结束为止。

Reactivation may be available through the billing section, depending on your subscription status and package conditions.视您的订阅状态与套餐条件而定，您可能可以透过帐单页面重新启用订阅。

Your invoice is available through the billing / invoice section of your account.您可以在账户的「帐单 / 发票」页面中查看发票。

Invoices may contain:发票可能包含以下资讯：

• Package information套餐资讯
• Payment details付款详情
• Subtotal小计
• SSTSST
• Total amount总金额
• Payment status付款状态

Where a PDF invoice is available, you can download or access it from the invoice section.若提供 PDF 格式发票，您可以在发票页面中下载或查看。

ConsiChat is an AI-powered customer engagement platform designed to help businesses communicate with customers through WhatsApp.ConsiChat 是一个由 AI 驱动的消费者互动平台，专为协助商家透过 WhatsApp 与消费者沟通而设计。

ConsiChat access is available to eligible Enterprise merchants.符合资格的企业版（Enterprise）商家可以使用 ConsiChat。

CONSI provides a Single Sign-On experience for eligible users.CONSI 为符合资格的用户提供单一登入（SSO）体验。

This means you can access ConsiChat through CONSI without going through a separate manual login process.这表示您可以直接透过 CONSI 使用 ConsiChat，无需另外手动登入。

Your session may have expired for security reasons.您的登入状态可能因安全考量而已过期。

Log in again to continue using your account.请重新登入以继续使用您的账户。

Some features depend on:部分功能取决于：

• Your account role您的账户角色
• Your package您的套餐
• Your package status您的套餐状态
• Your subscription您的订阅状态
• Your available quota您可用的额度
• Your merchant configuration您的商家设置

For example, partner voucher management is only available to eligible partner roles.举例来说，合作伙伴优惠券管理功能仅开放给符合资格的合作伙伴角色使用。

AI content generation may take some time.AI 内容生成可能需要一些时间。

The system checks for the generated result periodically.系统会定期检查生成结果。

If the process takes too long, try again or contact support if the problem continues.若生成时间过长，请再试一次；若问题持续发生，请联系客服。

Possible reasons include:可能的原因包括：

• The merchant has no active content.该商家目前没有生效中的内容。
• The merchant's package is inactive.该商家的套餐目前未生效。
• The QR code is incorrect or outdated.该 QR Code 有误或已过期。
• The content is temporarily unavailable.该内容暂时无法使用。

If the problem continues, contact the merchant or CONSI support.若问题持续发生，请联系该商家或 CONSI 客服。

Some mobile browsers and social media in-app browsers restrict automatic app switching.部分手机浏览器与社交媒体应用内建浏览器会限制应用程式之间的自动切换。

Try:请尝试：

• Copying the provided caption.复制系统提供的文案。
• Downloading or saving the prepared image.下载或储存准备好的图片。
• Opening your social media app manually.手动开启您的社交媒体应用程式。
• Pasting the caption and uploading the image.贴上文案并上传图片。

Then return to CONSI and continue the reward process.接着返回 CONSI 继续奖励流程。